Our refund and returns policy is valid for 7 days from the date of purchase. If 7 days have passed, we unfortunately cannot offer a full refund or exchange.

Eligibility for Returns

To be eligible for a return:

• The item must be unused, unworn, and in the same condition as received
• The item must be in its original packaging
• A receipt or proof of purchase is required

Please do not send your purchase back to the manufacturer.

Non-Returnable Items

Certain items are not eligible for return, including but not limited to:

• Digital downloads (no return or refund)
• Gift cards
• Downloadable software products
• Perishable goods (food, flowers, newspapers, magazines)
• Intimate or sanitary goods
• Hazardous materials, flammable liquids, or gases
• Some health and personal care items

Partial Refunds (If Applicable)

Partial refunds may be granted in the following cases:

• Books with obvious signs of use
• Opened CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records
• Items not in original condition, damaged, or missing parts (not due to our error)
• Items returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will notify you by email regarding the approval or rejection of your refund.

If approved, the refund will be processed and automatically applied to your original method of payment within a few business days.

Late or Missing Refunds

If you haven’t received your refund yet:

1. Recheck your bank account
2. Contact your credit card company (processing time may apply)
3. Contact your bank

If you’ve done all of the above and still haven’t received your refund, please contact us.

Sale Items

Only regular-priced items are eligible for refunds.
Sale items are non-refundable.

Exchanges

We only replace items if they are defective or damaged.
To request an exchange for the same item, contact us at {email address} and send your item to:

{physical address}

Gifts

• If the item was marked as a gift and shipped directly to you, you’ll receive a gift credit once the return is received.
• If the item was not marked as a gift, the refund will be sent to the original purchaser.

Shipping Returns

To return your product, mail it to:

{physical address}

• You are responsible for return shipping costs
• Shipping costs are non-refundable
• If a refund is issued, return shipping may be deducted from the refund
• We recommend using a trackable shipping service or purchasing shipping insurance for high-value items

Need Help?

For questions related to refunds and returns, contact us at:
contact@eyeplex.net